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    All items are individually handmade and unique to you. Therefore, some orders may take up to 10 working days to process, before shipping, but I can assure you it will be worth it ! In case the fame is getting out of control (ie special holidays such as Christmas, easter etc...) you will be advised any possible delay by email.
    We are still shipping to the UK and internationally. However, due to Covid-19 circumstances, please allow longer for your order to arrive due to delays in the postal services. We hope everyone is staying safe and well during these unprecedented times, and not being a Karen and wear your mask on ! We thank you for your support for small businesses. ​​​ UK All UK orders will be posted out 2nd Class with Royal Mail or First Class Signed For. You can choose the option that suits you best at Checkout. ​ International Tracked and Signed for delivery with Royal Mail. Please see your order despatch email for your tracking number. ​ International Customs Fees Please note, if your parcel is held up in customs (depending on your countries customs regulations) the knotty frenchies will not be held responsible for any fees/costs associated with this that the customer may incur.
    Returns can be made within 14 days of purchase. To be eligible for a return, your item must be unused, hair-free, unworn and unwashed and in the same condition that you received it. You must first send us an email at advising the reason for return. Once the return is approved, we will send you a confirmation email with a Return Number to quote in your parcel. If an item is returned without Prior approval, it will not be exchanged or refunded. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless the item is deemed faulty. Unfortunately custom or personalised items cannot be returned. ​Please ensure you measure your/Your dogs neck carefully and correctly using a soft dressmakers measuring tape for neckerchiefs. You want to be able to breathe in and so is your pooch, leave a two fingers gap. ​Please note that Items can be exchanged but International customers must pick up the new shipping costs. Please note that Sales Items cannot be returned , exchanged or refunded.
    On receipt of your returned order, the item will be inspected carefully, as Sherlock would. Items that have been worned, damaged, washed, altered or missing original packaging will not be refunded. Sorry ! If the item pass the thorough examination, yay ! you will get a full refund within 5 working days using the original payment method used. Please note that Shipping and admin costs are non refundable.
    Most items can be washed on a cool wash, gentle cycle or hand washed. Dry flat and iron as appropriate (depending on the materials). Do not iron on any vinyl accessories. It would be ashamed to see your beautiful product melted. Strong colours should always be washed separately, we all know the red sock story in the white wash.... Bow ties, sailor bows should be spot cleaned only. Check accessories for signs of wear and tear as these items are not indestructible and The Knotty Frenchies is not responsible for any accidents that may occur due to wear and tear of products. Never leave pet or small children unattended wearing a product and never allow them to sleep overnight in it, even if they are super cute whilst wearing them ! The Knotty Frenchies is in no way or form to be held responsible for accidents that occur to a pet or human because of misuse of items.
    Please see the relevant product size guide on each item. If you still require assistance, please contact us via the contact form or by email to . In addition, you can also provide your/your pet's neck size on the 'add notes' section at checkout.
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